Senior Customer Support Representative - new-customer onboarding (remote)

Lumen Stone Energy is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for service connections, and it would suit someone who likes steady, practical work. Safety comes first on every shift. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with a monthly team day in Oklahoma City. • We will tell you what to expect at each step of the hiring process.