Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Bluepeak Stone Hospitality and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 63 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Rochester. • We will tell you what to expect at each step of the hiring process.