Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Bluepeak Granite Housing and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 50 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident services, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident services. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Boise. • Applications are reviewed on a rolling basis.