Senior Customer Support Representative - new-customer onboarding (remote)

Harborlight Pine Water Authority is a public water utility serving the Boise area. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Boise. • We reply to every applicant.