Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Redstone Cobalt Property Management and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. We are flexible about schedules. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including rent collection, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Tucson. • We will tell you what to expect at each step of the hiring process.