Senior Customer Support Representative - new-customer onboarding (remote)

Amberfield Ashton Transit Planning is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for fare systems, and it would suit someone who likes steady, practical work. You would join a large organisation of about 883 people, working mostly from home. What you will do • Resolve billing and account issues, including fare systems, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with an occasional day on site in Rochester. • We reply to every applicant.