Senior Customer Support Representative - new-customer onboarding (remote)

Nova Clear Telecom is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including field visits, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with field visits. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Fort Worth. • We will tell you what to expect at each step of the hiring process.