Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Westbrook Loom Property Management and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Maintenance and leasing staff share information every day. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Philadelphia. • We will tell you what to expect at each step of the hiring process.