Senior Customer Support Representative - new-customer onboarding (remote)

Westbrook Cobalt Insurance is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for policy renewals, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with policy renewals. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with a monthly team day in Indianapolis. • Applications are reviewed on a rolling basis.