Senior Customer Support Representative - new-customer onboarding (remote)

Highbridge Juniper Arts Center is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for school partnerships, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including school partnerships, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with school partnerships. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with an occasional day on site in Rochester. • We will tell you what to expect at each step of the hiring process.