Senior Customer Support Representative - new-customer onboarding (remote)

Amberfield Pike Property Management Group is a Buffalo property manager with leasing, maintenance and resident services, and we need a Senior Customer Support Representative to lead our new-customer onboarding. Maintenance and leasing staff share information every day. What you will do • Resolve billing and account issues, including lease renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with lease renewals. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Buffalo. • We reply to every applicant.