Senior Customer Support Representative - new-customer onboarding (remote)

Clearpath Mill Telecom is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including field visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Minneapolis. • Applications are reviewed on a rolling basis.