Senior Customer Support Representative - new-customer onboarding (remote)

Clearpath Birch Legal Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for intake forms, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including intake forms, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with intake forms. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Cleveland. • Applications are reviewed on a rolling basis.