Senior Customer Support Representative - new-customer onboarding (remote)

Foxglove Pine Press Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for customer orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Kansas City. • We reply to every applicant.