Senior Customer Support Representative - new-customer onboarding (remote)

Cedar Vale Water Authority is a public water utility serving the Miami area, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a large organisation of about 716 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with billing accounts. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.