Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Greenridge Wren Arts Center and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Everyone pitches in on show days. What you will do • Resolve billing and account issues, including ticketing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with ticketing. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with a monthly team day in Rochester. • Applications are reviewed on a rolling basis.