Senior Customer Support Representative - new-customer onboarding (remote)

Nova Quill Facilities is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for contractor visits, and it would suit someone who likes steady, practical work. Our crews keep other people's buildings running and we treat them well. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with contractor visits. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Seattle. • We will tell you what to expect at each step of the hiring process.