Senior Customer Support Representative - new-customer onboarding (remote)

Silverline Stone Arts Center runs a venue and education programmes in Orlando. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. Evenings and weekends are part of the job. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Orlando. • Applications are reviewed on a rolling basis.