Senior Customer Support Representative - new-customer onboarding (remote)

Stonegate Ivory Transit Planning helps transport agencies around San Antonio design routes and schedules. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. We value plain explanations. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including fare systems, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with fare systems. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in San Antonio. • We reply to every applicant.