Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Cedar Wren Arts Center and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Evenings and weekends are part of the job. What you will do • Resolve billing and account issues, including event logistics, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with event logistics. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Oakland. • We reply to every applicant.