Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Silverline Bridge Energy and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Baltimore. • We will tell you what to expect at each step of the hiring process.