Senior Customer Support Representative - new-customer onboarding (remote)

Redstone Umber Inspection Services Group is an inspection company in San Diego with field technicians and lab staff. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including equipment calibration, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with equipment calibration. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in San Diego. • We will tell you what to expect at each step of the hiring process.