Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Clearpath Umber Foods and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 180 people, working mostly from home. What you will do • Resolve billing and account issues, including cold storage, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with cold storage. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Las Vegas. • We will tell you what to expect at each step of the hiring process.