Senior Customer Support Representative - new-customer onboarding (remote)

Bluepeak Loom Insurance provides coverage to households and businesses around Houston. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with policy renewals. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Houston. • Applications are reviewed on a rolling basis.