Senior Customer Support Representative - new-customer onboarding (remote)

Clearpath Linden Freight moves freight for manufacturers and retailers out of Fort Worth, and we need a Senior Customer Support Representative to lead our new-customer onboarding. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer tracking. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with quarterly visits in Fort Worth. • We will tell you what to expect at each step of the hiring process.