Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Ironwood Haven Property Management and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 25 people, working mostly from home. What you will do • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Kansas City. • Applications are reviewed on a rolling basis.