Senior Customer Support Representative - new-customer onboarding (remote)

Nova Lantern Property Management is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for rent collection, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including rent collection, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Austin. • We will tell you what to expect at each step of the hiring process.