Senior Customer Support Representative - new-customer onboarding (remote)

Lumen Quarry Energy Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for outage response, and it would suit someone who likes steady, practical work. We work closely with regulators and communities. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including outage response, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with outage response. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Hartford. • We reply to every applicant.