Senior Customer Support Representative - new-customer onboarding (remote)

Silverline Keystone Arts Center is a cultural organisation in Raleigh presenting exhibitions and performances, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including volunteer programmes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with volunteer programmes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with quarterly visits in Raleigh. • We will tell you what to expect at each step of the hiring process.