Senior Customer Support Representative - new-customer onboarding (remote)

Amberfield Ivory Inspection Services Partners tests and certifies buildings, pipelines and equipment around Fort Worth. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. Technicians travel and report carefully. What you will do • Resolve billing and account issues, including client sites, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with client sites. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in Fort Worth. • Applications are reviewed on a rolling basis.