Senior Customer Support Representative - new-customer onboarding (remote)

Cedar Umber Facilities is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for work orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with work orders. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Kansas City. • Applications are reviewed on a rolling basis.