Senior Customer Support Representative - new-customer onboarding (remote)

We are growing our team at Foxglove Ivory Civic Services and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Benefits and stability attract long tenure. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with constituent requests. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Little Rock. • We will tell you what to expect at each step of the hiring process.