Senior Customer Support Representative - new-customer onboarding (remote)

Nova Sparrow Freight is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for loads and lanes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 38 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with loads and lanes. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Philadelphia. • We reply to every applicant.