Senior Customer Support Representative - new-customer onboarding (remote)

Cedar Field Water Authority operates treatment plants and pipelines around Tucson, and we need a Senior Customer Support Representative to lead our new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Resolve billing and account issues, including water quality, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with water quality. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Tucson. • We will tell you what to expect at each step of the hiring process.