Senior Customer Support Representative - new-customer onboarding (remote)

Northwind Meridian Legal Group is a law firm in Phoenix serving businesses and individuals. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. People here care about clients, not just cases. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including client files, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with client files. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Phoenix. • We reply to every applicant.