Senior Customer Support Representative - new-customer onboarding (Raleigh, NC)

Bluepeak Vale Press prints books, catalogues and packaging from its Raleigh plant, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including print quotes, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Raleigh. • We reply to every applicant.