Senior Customer Support Representative - new-customer onboarding (Providence, RI)

Ironwood Amber Insurance is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for catastrophe response, and it would suit someone who likes steady, practical work. You would join a small organisation of about 42 people based in Providence. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Providence. • We reply to every applicant.