Senior Customer Support Representative - new-customer onboarding (Pittsburgh, PA)

Redstone Haven Medical Group designs and makes medical devices in Pittsburgh. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a large organisation of about 491 people based in Pittsburgh. What you will do • Resolve billing and account issues, including regulatory submissions, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with regulatory submissions. Working arrangement • Full-time, on a regular day shift. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.