Senior Customer Support Representative - new-customer onboarding (Phoenix, AZ)

We are growing our team at Ironwood Granite Water Authority Group and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. Our work is invisible when it goes well, and we are proud of that. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including capital projects, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with capital projects. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.