Senior Customer Support Representative - new-customer onboarding (Philadelphia, PA)

Bright Ashton Civic Services works with county and city offices around Philadelphia. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would join a large organisation of more than 1,000 people based in Philadelphia. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including constituent requests, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Philadelphia. • We will tell you what to expect at each step of the hiring process.