Senior Customer Support Representative - new-customer onboarding (Philadelphia, PA)

Silverline Amber Medical builds devices used by hospitals and clinics, with its team based in Philadelphia. We are hiring a Senior Customer Support Representative to take on new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including production lots, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with production lots. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Philadelphia. • We reply to every applicant.