Senior Customer Support Representative - new-customer onboarding (Philadelphia, PA)

Amberfield Sable Insurance sells home, auto and small-business insurance in Philadelphia, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including underwriting files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with underwriting files. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Philadelphia. • We reply to every applicant.