Senior Customer Support Representative - new-customer onboarding (Orlando, FL)

Redstone Amber Medical Group is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for training materials, and it would suit someone who likes steady, practical work. Patient safety shapes every decision. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.