Senior Customer Support Representative - new-customer onboarding (Orlando, FL)

Bright Quarry Inspection Services is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for certifications, and it would suit someone who likes steady, practical work. Independence and accuracy are our product. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including certifications, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with certifications. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.