Senior Customer Support Representative - new-customer onboarding (Orlando, FL)

We are growing our team at Amberfield Linden Environmental Services and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a small organisation of about 127 people based in Orlando. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including service complaints, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Orlando. • Applications are reviewed on a rolling basis.