Senior Customer Support Representative - new-customer onboarding (Orlando, FL)

We are growing our team at Rivermark Glen Hospitality and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 961 people based in Orlando. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including food costs, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with food costs. Working arrangement • Full-time, on a regular day shift. • On site in Orlando. • Applications are reviewed on a rolling basis.