Senior Customer Support Representative - new-customer onboarding (Oklahoma City, OK)

Greenridge Bright Water Authority is looking for a Senior Customer Support Representative. The job centres on new-customer onboarding for water quality, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including water quality, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with water quality. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Oklahoma City. • Applications are reviewed on a rolling basis.