Senior Customer Support Representative - new-customer onboarding (Oklahoma City, OK)

We are growing our team at Highbridge Sable Markets and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. You would join a large organisation of about 979 people based in Oklahoma City. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including online orders, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with online orders. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in Oklahoma City, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.