Senior Customer Support Representative - new-customer onboarding (Nashville, TN)

We are growing our team at Bluepeak Labs and adding a Senior Customer Support Representative whose main responsibility will be new-customer onboarding. We keep decisions close to customers and expect people to explain things plainly. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including card disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with card disputes. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Nashville, with some flexibility after the first few months. • We reply to every applicant.