Senior Customer Support Representative - new-customer onboarding (Nashville, TN)

Highbridge Harbor Freight moves freight for manufacturers and retailers out of Nashville, and we need a Senior Customer Support Representative to lead our new-customer onboarding. You would join a small organisation of about 84 people based in Nashville. What you will do • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with loads and lanes. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Nashville, with some flexibility after the first few months. • We reply to every applicant.